▶ Q1 Can RAKUFUN ship to my country?

 

A: We deliver to almost every country worldwide! However, due to courier restrictions, we cannot ship to Israel, Myanmar, and North Korea.  

Some countries (like Ukraine and Colombia) currently do not support sea freight.  

For other countries, if there are any sudden changes due to local conditions, we will notify you specifically. Otherwise, we can ship to your country.  

 

▶ Q2 How much is the shipping cost to my location?

 

A: Both our app and mobile website have a shipping cost calculator. You can use it to get an estimate!  

 

▶ Q3 If I buy from different sites on RAKUFUN, will they ship together?

 

A: Yep! With RAKUFUN’s Consolidation Service, we store your items for up to 90 days for free.  

When you’re ready, just select all the items you want to ship, click ‘Consolidate’, and we’ll pack everything into one box and ship it together to save you on shipping costs!  

 

▶ Q4 What’s address verification? Is it safe?

 

A: For non-China customers, we’ve removed ID verification. Now, just upload a 5MB or smaller image proving your address (like a utility bill or delivery note).  

It’s safe! We only use it to verify your address for deliveries, preventing issues like customs returns due to unclear addresses. Your info stays secure and only used for this purpose!  

 

▶ Q5 Isn’t DHL cheaper? Why is it more expensive than EMS?

 

A: Don’t rush into choosing DHL just because it looks cheaper for the same weight!  

EMS charges based on actual weight, while DHL calculates using either the actual weight or volumetric weight (whichever is higher). So, if your item is light but bulky or has an unusual shape, DHL’s volumetric weight can get pretty expensive!  

 

▶ Q6 What should I do if the seller hasn’t shipped the item yet? How can I follow? 

 

A: If the maximum estimated delivery time + 2 days has passed and the item hasn’t been delivered, you can contact customer service to follow up. If the seller doesn’t respond within 24 hours after the follow - up, you can request a refund. 

 

👉 Example: If the product’s delivery time is 4 - 7 days, you can follow up on the 9th day. If there’s no response, you can request a refund on the 10th day.  

📧 If you’d like to follow up, please provide your product ID, and our customer service will assist you as so  

 

 

▶ Q7 It says "Purchase not supported" or "No Permission." What should I do?

 

A: Send your User ID, Product ID, and site to customer service, and we will manually grant you access once they’re online! 😊