Welcome to Rakufun!

 

    We understand the importance of your personal information and value your trust. Our commitment is to safeguard your data in accordance with legal requirements and industry best practices. "Rakufun" refers to the client application, official website, and the SDKs and APIs owned and operated by Rakufun Inc. (referred to as "we" or "us").

 

    This Privacy Policy ("Policy") explains how we collect, use, share, store, and protect your personal information when you use our products and services. It also outlines how you can manage your personal information. Please read and understand this Policy, especially the sections highlighted in bold, before using our products and services.

 

Key Points of This Policy:

 

1. How We Collect and Use Your Personal Information
   • User Registration: To register a Rakufun account, you need to provide a username, password, and your mobile number for verification. Your username will be your default nickname, which you can modify later. Additional information like your email address can enhance your shopping experience but is not mandatory.
   • Information Display and Convenient Search: We use technology to show you products/services that match your preferences based on your browsing and purchase history.
   • Order and Transaction Fulfillment: When placing an order, you need to provide the recipient's name, address, and contact details to ensure smooth transaction completion and security.
   • Customer Service and Dispute Resolution: We collect necessary information to verify your identity and respond to your queries or disputes.
   • Reviews and Sharing: You can share your shopping experiences through reviews and other sharing features.
   • Security: To protect your account and transactions, we collect device and log information to prevent unlawful activities.
   • Operation Information: For services like verification codes, we need to identify your device and user operations accurately.
   • Additional Features: For features like photo upload/download, we may request camera and storage permissions. Denying these permissions will only affect specific features, not your overall use of Rakufun.

 

Sharing Your Information: To provide you with our services, we may share your information with our affiliates, suppliers, and partners. We implement necessary measures to ensure the security of your data.

 

Managing Your Information: You can update your personal information or delete your account through various options provided. For any issues, you can contact us, and we will respond within 15 days. Please understand that certain requests may not be fulfilled due to legal obligations or service requirements.

 

Protection of Minors' Information: We prioritize the protection of minors' information. If you are under 18, please review this Policy with your parent or guardian and ensure you have their consent before using our services.

 

Scope of This Policy: This Policy applies to all products and services provided by Rakufun through our website, app, and any new forms of technology that may emerge.

Outside of the data collection and usage activities described in this Policy, this Policy does not apply to other services provided to you by Rakufun sellers and third parties. For those services, their separate data collection and usage policies apply.

 

Contact Us

 

    If you have any questions, opinions, or suggestions about this Policy, or if you encounter any issues managing your personal information, you can reach us through various feedback channels:

1. For inquiries or complaints regarding your personal information, please contact Rakufun customer service.
2. For questions, opinions, or suggestions about this Policy, you can contact our Data Protection Officer at [email protected].

 

Guide

 

    This Policy will help you understand the following:

1. Definitions and Scope
2. How We Collect and Use Your Information
3. How We Use Cookies and Similar Technologies
4. How We Share, Transfer, and Disclose Your Information
5. How We Protect Your Information
6. How We Store Your Information
7. How You Can Manage Your Information
8. How We Handle Minors' Information
9. How This Policy is Updated
10. How You Can Contact Us
11. Definitions and Scope

 

(a) Definition

 

• Rakufun: Refers to the Rakufun website (rakufun.com), client applications, mini-programs, and new service forms that emerge with technological developments.
• Rakufun Service Provider: Refers to Rakufun Inc., the provider of internet information and services.
• Personal Information: Information recorded electronically or otherwise that can identify a specific individual or reflect the activities of a specific individual when combined with other information.
• Sensitive Personal Information: Includes ID numbers, biometric information, bank accounts, property information, tracking data, transaction information, and information about children under 14 years old. Such information will be prominently marked in bold within this Policy.
• Personal Information Deletion: The act of removing personal information from the systems involved in daily business functions so that it cannot be retrieved or accessed.
• Children: Individuals under 14 years of age.

 

(b) Scope 

 

     1. This Policy applies to all products and services provided by the Rakufun service provider through the Rakufun website, client applications, mini-programs, and new service forms that may emerge with technological advancements. Outside of the data collection and usage activities described in this Policy, it does not apply to other services provided to you by Rakufun and third parties. For those services, their separate privacy policies and data collection usage rules apply.

2. How We Collect and Use Your Information and How You Can Manage Your Information

 

    When you use our products/services, we need or may need to collect and use your personal information, which includes:

1. Essential Information for Basic Functions: You must authorize us to collect and use necessary information. If you refuse to provide this information, you will be unable to use our products/services normally.
2. Optional Information for Additional Functions: You can choose whether to authorize us to collect and use this information. If you refuse to provide it, you will be unable to use related additional functions or achieve the intended effect of those functions.

 

Note:

 

1. We aim to offer diverse products and services to meet your needs. Given the variety of products and services we offer, and the different choices made by users, the specific types and scope of personal information collected and used may vary. Please refer to the specific product/service functions.
2. To provide a better product and service experience, we continuously improve our products, services, and technology. This may involve introducing new or optimized functions that require new personal information or changing how we use personal information. In such cases, we will provide detailed explanations and obtain your explicit consent before collecting or using the information. For any questions, opinions, or suggestions, you can contact us through the methods listed at the end of this Policy.

 

We provide specific functional scenarios, including:

 

(a) Helping You Become Our User and Account Management

 

1. Basic User Service: You need to register and log in as a Rakufun user to access complete services. Without logging in, you can only browse and search part of the services. To ensure we are providing services to you, we may verify your identity using the information you provided.
2. Additional User Service:
   • Special User Privileges: If you choose to provide additional personal information such as gender, birthdate, location, and profile picture, your profile picture will be publicly displayed.
   • Real Name Authentication: You must provide identity information (ID card, passport, etc.) and biometric features (static or dynamic facial features) for real name authentication.
   • Other User Role Services: If you purchase specific products or need additional identity verification, you must provide identity information for verification and other purposes that we will clearly communicate.

 

(b) Displaying Product or Service Information To show you products or services that better match your needs, we collect and use your browsing and search records and device information while you visit or use the Rakufun website or client application. We analyze your preferences and push commercial ads and other information that may interest you. This includes:

 

• Device Information: We record device-related information (model, OS version, settings) based on your actions.
• Service Log Information: We automatically collect and record your detailed usage (browsing, clicks, search queries, favorites, cart additions, transactions, after-sales, follows, posts), IP address, browser type, telecom operator, language, visit date and time.

 

    If we combine non-personal information with other data to identify a specific individual, or use it with personal information, it will be treated as personal information during the combined use period. We will anonymize or de-identify such information unless authorized or required by law.

 

(3) Providing Favorite, Add to Cart, Follow, and Share Features

 

    While browsing Rakufun, you can choose to favorite products/services you are interested in, add them to your cart, follow users in the community, or share product/service information with third parties using our provided components. During this process, we collect service log information, including your favorite records, follow relationships, and sharing history, to realize these functions and for other purposes we clearly communicate. You can manage or delete your favorites in the favorites management section.

 

(4) Assisting You with Order Placement and Management

 

    When you purchase specific products/services through our platform, we generate an order for the purchase. You need to provide the recipient's name, address, and phone number. For certain special products/services, additional necessary information might be required. The order will include details of the product/service, order number, creation time, amount payable, and any remarks. We collect this information to help complete the transaction, ensure transaction safety, enable order queries, provide customer service, and for other specified purposes.

    We recommend against ordering products/services for others through Rakufun. To help you understand and manage your order information, we collect order-related information during your use of our services.

 

(5) Assisting with Payments and Receipts

 

    To complete your order payment through Alipay, you might need to select your Alipay account and payment method. We share necessary information with Alipay, including your account username, Alipay account username, payment-related details, device information for transaction security, and any required information under anti-money laundering laws, through integrated Alipay SDKs in our website or client application.

    If you choose another financial institution or payment provider, we share necessary information like your bank card number and expiration date with the respective institution.

 

(6) Sharing and Interaction

 

    When sharing or receiving shared information, participating in activities, etc., we access your clipboard to detect related passwords, share codes, or links for features like redirects, sharing, or event linkage. We only upload clipboard content recognized as Rakufun commands to our server, without collecting or storing other clipboard content. Clipboard data alone cannot identify your personal identity. Additionally, we may access your photo album to facilitate sharing or receiving shared pictures or videos.

 

(7) Customer Service and Dispute Resolution

 

    When contacting us or applying for dispute resolution, we require necessary personal information to verify your identity and detailed product information to confirm the situation. To contact you, resolve issues promptly, or record solutions, we may save communication records (including account information, order information, provided evidence, or contact details). If you inquire, complain, or provide suggestions about a specific order, we use your account and order information.

    We may also use other information provided during customer service interactions or survey responses to improve service quality.

 

(8) Providing Public Information Release Features

 

    You can publicly post information (text, images, etc.) using our comment and message board features. We determine your access to these features based on your user type and network log information.

    Please note, publicly posted information might contain personal or sensitive information. Carefully consider sharing such information when using our services. Obtain consent from others before sharing their personal information publicly.

 

(9) Providing Security

 

    To enhance the safety of services provided by us, our affiliates, and partners, and to protect personal and public property from harm, we embed security SDKs developed by our affiliates in our applications. These collect device and service log information, and may use or integrate member, transaction, and device information, along with data shared by affiliates and partners (with your consent or as required by law), to assess account and transaction risks, verify identity, detect and prevent security incidents, and take necessary measures for record-keeping, auditing, analysis, and handling.

 

(10) Other Additional Services

 

    To offer more convenient, high-quality, personalized products/services, enhancing your experience, we may collect and use your personal information in additional services. If you don’t provide this information, it won’t affect your use of Rakufun’s basic services (browsing, searching, purchasing), but you might miss out on improved user experiences from these additional services:

1.Camera-Based Services: Enable camera access for scanning QR codes, taking photos/videos for reviews or sharing, etc. Even if you enable camera access, we only collect information when you actively use the camera.

2.Photo/Video Upload Services: Enable album access for uploading photos/videos to change avatars, comment/share, provide evidence during customer service, etc. We may identify products/services based on your uploaded images.

3.Storage-Based Services: Enable storage access to ensure stable client operation. Upon granting this permission, we may read/write necessary information (images, files, crash logs) to/from your device’s storage for publishing information or logging crashes.

4.Phone Status-Based Services: Read phone status for account and usage security, and display relevant information. Upon granting this permission, we may read your device ID or advertising identifier.

    You understand and agree that these additional services may require enabling camera, album, and/or phone status access on your device for information collection and usage. You can manage these permissions in your device settings. Enabling permissions means you authorize us to collect and use relevant personal information for these services. Disabling permissions means you withdraw authorization, and we will stop collecting and using relevant personal information. However, this doesn’t affect prior information collection and usage based on your authorization.

 

(11) Other Rules for Collecting and Using Personal Information

 

1. If the information you provide contains personal information of other users, ensure you have obtained legal authorization before providing such information to Rakufun.
2. If we use the information for purposes not specified in this policy or for purposes different from those initially stated, we will obtain your consent in advance.
3. If we indirectly obtain your information from third parties, we will require the third party to clarify the source of the personal information and confirm that they have obtained your legal authorization for collection, processing, and provision of your personal information to us. We will only collect your personal information from third parties after verifying that they have obtained your consent, except in cases allowed by law. If the third party’s authorization does not cover our processing and usage purposes, we will seek your consent ourselves or request the third party to obtain your consent. Our professional security team will enhance the security of the personal information (including sensitive information reporting, encryption storage, access control, etc.). We will protect the indirectly obtained personal information using measures and standards no less stringent than those used for our own users' information.
4. Exceptions to obtaining consent:
   • As per relevant laws and regulations, we may collect and use your personal information without your consent under the following circumstances:
     1. Related to the fulfillment of legal obligations;
     2. Directly related to national security or defense security;
     3. Directly related to public safety, public health, or significant public interest;
     4. Directly related to criminal investigations, prosecutions, trials, and judgment enforcement;
     5. Necessary for protecting your or others’ significant legal rights and interests, such as life and property, when obtaining your consent is difficult;
     6. Personal information you disclose to the public;
     7. Personal information collected from legally publicly disclosed information, such as legitimate news reports or government information disclosures;
     8. Necessary for signing and fulfilling contracts or other written agreements with you;
     9. Necessary for maintaining the safe and stable operation of provided products/services, such as detecting and handling product/service failures;
     10. Other situations specified by laws and regulations.

    Please note, as per applicable laws, if we take technical measures and other necessary actions to process personal information in a way that makes it impossible for data recipients to re-identify specific individuals or restore the data, or if we anonymize the collected information for research, statistical analysis, and forecasting to improve Rakufun’s content, layout, business decisions, and products/services (including using anonymous data for machine learning or model training), such data usage will not require separate notification and consent.

1. If we cease operations of Rakufun products or services, we will stop collecting your personal information promptly, notify you individually or via announcement, and delete or anonymize the personal information related to the discontinued service.

 

(12) Self-Startup and Associated Startup

 

    To ensure the application can receive push notifications from the client even when closed or running in the background, the application needs to use self-startup capabilities. It may occasionally wake itself up or initiate related startup actions via system broadcasts, necessary for the realization of specific functions and services.

 

III. How We Use Cookies and Similar Technologies

 

(1) Use of Cookies

 

    To ensure the website operates normally, provide an easier access experience, and recommend content you might be interested in, we store cookies on your computer or mobile device. Cookies, or other local storage methods provided by browsers (or associated applications), typically contain identifiers, site names, and some numbers and characters. Cookies help websites store your preferences or items in your shopping cart.

 

    If your browser or browser add-on services allow, you can modify your cookie acceptance settings or reject our cookies. For