Japan Post EMS
Introduction
EMS can be delivered to most countries and regions in the world.
Time
EMS Transport Reference Time: About one week
Handling Fee: 200 JPY
*Note: The transport reference time is the estimated average time. Since transportation is affected by the destination country and region, weather, customs policy, express delivery busy period, customs clearance, etc., for reference only!
Fee
*Shipping fees for Japan Post (EMS, AIR, SEA) are set by Japan Post. For any inquiries, please refer to the relevant announcements on the Japan Post website.
Prohibited Items
Insurance & Claim
For packages valued at more than 200,000 JPY, an export declaration must be submitted. The package can only proceed after the approval of this declaration. Please note that the review process takes some time.
As of April 1, 2017, Japan Post has introduced a handling fee of 3,200 JPY per package for filing declarations on behalf of customers.
If the value of the goods in the package is below 20,000 JPY and you choose to send your packages via EMS, we provide free insurance.
*Notes: The insurance claim services and settlements are handled by Japan Post. All claims and compensations are processed and determined by Japan Post.
Disclaimer
We recommend that you send the packages according to the customs requirements of your local customs. If the customs inspection finds that the items, quantity, value, etc. in your package do not meet the import customs clearance requirements, you may be required to provide relevant customs clearance materials, pay tariffs, return shipments, etc. We cannot deal customs clearance matters for the package to arrive at the destination country. The recipient needs to handle it by himself/herself. Please clarify and agree to the above matters before choosing EMS to send. Thank you for your understanding and support!
Japan Post AIR
Introduction
AIR can be delivered to most countries and regions in the world. Different countries and regions have different requirements for import customs clearance. Please confirm in advance whether the package you send meets the requirements of the destination customs.
Time
AIR Transport Reference Time: About two weeks
Handling Fee: 200 JPY
*Note: The transport reference time is the estimated average time. Since logistics transportation is affected by the destination country and region, weather, customs policy, express delivery busy period, customs clearance, etc., for reference only!
Fee
*Caution: The shipping rates do not include handling fees.
Prohibited Items
Insurance & Claim
AIR does not provide insurance services.
For packages valued at more than 200,000 JPY, an export declaration must be submitted. The package can only proceed after the approval of this declaration. Please note that the review process takes some time. If your package is worth more than 200,000 JPY, we cannot submit an export declaration to customs. We recommend that you change to EMS route or apply for package separation.
*Notes: The insurance claim services and settlements are handled by Japan Post. All claims and compensations are processed and determined by Japan Post.
Disclaimer
We recommend that you send the packages according to the customs requirements of your local customs. If the customs inspection finds that the items, quantity, value, etc. in your package do not meet the import customs clearance requirements, you may be required to provide relevant customs clearance materials, pay tariffs, return shipments, etc. We cannot deal customs clearance matters for the package to arrive at the destination country. The recipient needs to handle it by himself/herself. Please clarify and agree to the above matters before choosing AIR to send. Thank you for your understanding and support!
Japan Post SEA
Introduction
SEA can be delivered to most countries and regions in the world. Different countries and regions have different requirements for import customs clearance. Please confirm in advance whether the package you send meets the requirements of the destination customs.
Time
SEA Transport Reference Time: 1-3 months
Handling fee: 200 JPY
*Note: The transport reference time is the estimated average time. Since logistics transportation is affected by the destination country and region, weather, customs policy, express delivery busy period, customs clearance, etc., for reference only!
Fee
*Caution: The shipping rates do not include handling fees.
Prohibited Items
Insurance & Claim
SEA does not provide insurance services.
For packages valued at more than 200,000 JPY, an export declaration must be submitted. The package can only proceed after the approval of this declaration. Please note that the review process takes some time. If your package is worth more than 200,000 JPY, we cannot submit an export declaration to customs. We recommend that you change to EMS route or apply for package separation.
*Notes: The insurance claim services and settlements are handled by Japan Post. All claims and compensations are processed and determined by Japan Post.
Disclaimer
We recommend that you send the packages according to the customs requirements of your local customs. If the customs inspection finds that the items, quantity, value, etc. in your package do not meet the import customs clearance requirements, you may be required to provide relevant customs clearance materials, pay tariffs, return shipments, etc. We cannot deal customs clearance matters for the package to arrive at the destination country. The recipient needs to handle it by himself/herself. Please clarify and agree to the above matters before choosing SEA to send. Thank you for your understanding and support!
DHL
Introduction
DHL can be delivered to most countries and regions in the world.Most non-restricted products can be shipped, except for those prohibited by customs regulations of countries and those prohibited by aviation. Different countries and regions have different requirements for import customs clearance. Please confirm in advance whether the package you send meets the requirements of the destination customs.
Time
DHL Transport Reference Time: 2-10 days
Handling fee: 200 JPY
*Note: The transport reference time is the estimated average time. Since logistics transportation is affected by the destination country and region, weather, customs policy, express delivery busy period, customs clearance, etc., for reference only!
Requirement
DHL service is generally used for personal customs clearance, and the package must be sent within the reasonable range of personal use. If it exceeds the reasonable range of personal use and causes customs clearance failure, the user must bear losses.
※Note: 1. If you want to choose DHL's B2B line (commercial customs clearance line), please contact customer service; 2. If you want to send beverages with an alcohol concentration of more than 24 degrees, please consult the customs of your country in advance about the relevant restrictions.
***Please note:
*Members are required to truthfully declare the amount, quantity and name of the goods. Members are responsible for any costs incurred as a result of false declarations.
*Volumetric weight (KG)= Length（cm）x Width（cm）x Height（cm）/5000.
If the volumetric weight is greater than the actual weight, DHL chargeable weight of your shipment will always be calculated on whichever is greater.
E. g: If the volumetric weight of the package size is 10kg and the actual weight is 5kg, the weight of the volumetric weight of 10kg will be charged)
DHL shipping fee includes fuel charge and emergency surcharge.
*Notes: The shipping rates table does not include handling fees.
Fee
Prohibited Items
DHL and Japan Post have different regulations on prohibited items. Please check the details.
Insurance & Claim
Insurance:
DHL only provides insurance services for the value of goods (international freight is not insured). If 1.2% of the declared commodity amount is less than 2,500 yen, it will be charged at 2,500 yen; if 1.2% of the declared amount is greater than 2,500 yen, it will be charged at 1.2% of the declared amount.
Insurance claims:
If your package is lost or damaged during international transportation, the actual compensation amount will be mainly determined based on the local DHL company's investigation results.
1. Packages without insurance
International freight will not be compensated. The compensation amount is calculated at 22SDR per kilo (1sdr=153.76 yen). The maximum claim amount does not exceed the declared amount. If you cannot accept the regulations, it is recommended that you purchase paid insurance service by DHL. Thank you for understanding.
2. Packages with insurance purchased
Package loss:
You should provide the materials for claims and the materials should be correct, the compensation amount is: the value of the items declared + international shipping costs, and the maximum compensation amount is the upper limit of the amount after purchasing insurance.
Package damage only:
You should provide the materials for claims and the materials should be correct. If the items in the package are damaged, the compensation amount is: the declared price of the damaged goods.
※Note: If you want to apply for DHL insurance service, please contact customer service. (The insured amount is 2,500 yen or 1.2% of the total declared amount, whichever is higher)
Excess material fee:
[Updated on July 12, 2024]If the length of any single side of the package size (length, width and height) exceeds 100cm, an additional 3,300 JPY excess material fee is required.
If the actual weight or volume weight of a single package exceeds 70kg, an additional 15,000 yen excess material fee is required.
If the actual weight or volumetric weight of a single package exceeds 25kg and does not exceed 70kg, an additional 3,300 yen excess material fee will be required.
[Updated on November 25, 2022] For details, please see the official announcement of DHL: https://mydhl.express.dhl/jp/ja/ship/surcharges.html
Claim materials requirements:
1. The package number and express number of the missing/damaged items.
2. A screenshot of the order (or shopping receipt) of the missing/damaged items on the shopping website (the screenshot/receipt must reflect the specific details of the damaged goods, value, delivery address, the express number and other important information).
3. Photos of the damages. (Detailed photos of the damaged outer box upon receipt, photos of the inner box of the package, and detailed photos of the damages)
※Note: Photos are not required in the case of lost packages.
4. Please indicate whether you have applied for reinforcement service for the damaged package and the packaging of the damaged items (such as whether the box with damaged items inside or the packaging used has been separately reinforced).
Note: Please be sure to follow the rules. If the user submits prohibited items without authorization and they are seized and destroyed by customs, all losses must be borne by the user. Therefore, please do not send prohibited items and declare them truthfully. Thank you for your understanding and support!
Disclaimer
We recommend that you send the packages according to the customs requirements of your local customs. If the customs inspection finds that the items, quantity, value, etc. in your package do not meet the import customs clearance requirements, you may be required to provide relevant customs clearance materials, pay tariffs, return shipments, etc. We cannot deal customs clearance matters for the package to arrive at the destination country. The recipient needs to handle it by himself/herself. Please clarify and agree to the above matters before choosing SEA to send. Thank you for your understanding and support!
