Hi there!

 

Here’s what’s new on Rakufun this June!

 

This update brings smarter logistics tracking, smoother shipping management, and a more convenient shopping experience ✨

 

✨ June Product Updates ✨

 

Japan Post quick access 

Added a direct entrance to the Japan Post official tracking website

Easily check the latest shipping status with one tap

 

More detailed shipping routes

 

Shipping routes now display the transportation method, such as EMS, Air, or Sea

Helps users better understand package progress

 

Help Center category upgrade

 

Usage articles are now organized by category

Makes it easier to locate the information you need

 

AI-powered logistics translation

 

Introduced AI translation for logistics tracking

Optimized customs-related translations to avoid confusing messages such as "Returned from Customs"

 

Combined shipment reminder

 

Added a reminder on the combined shipment selection page

Explains that items restricted by shipping lines (such as prohibited goods or oversized items) will be removed as Remaining Combined Shipment Items

 

Address input character counter

 

Address fields now display entered characters / maximum character limit

Helps avoid submission errors caused by exceeding limits

 

Empty cart guidance for official stores

 

When a selected official store has no items in the cart, users will see a dedicated reminder

Added a "Go to XX" button for quick access to that store

 

Declared value validation

 

Added minimum declared value validation

The declared amount can no longer be lower than the actual order price

 

Indonesia payment improvements

 

Added real-time exchange rate conversion on the balance top-up page

Offline payment rejections now include a rejection reason sent via in-app message

Users can resubmit directly from the notification page

 

Faster refund process

 

Orders canceled by sellers or failed during purchasing will now display a direct refund entry

No need to contact customer service to request a refund

 

Order transaction snapshot

 

Added Transaction Snapshot viewing

Users can reference the original order screenshot directly when filling in declared values, without calculating the amount manually

 

We'll continue improving every detail to make your Rakufun experience faster, clearer, and more enjoyable! 

 

Thanks for choosing Rakufun!