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What can Rakufun do for me?
Rakufun specializes in comprehensive services including shopping proxy, product guidance, package forwarding, and consultation. We mainly help customers with Japan online shopping by providing proxy purchasing, a Japanese warehouse address, as well as packaging and international shipping services.
Does Rakufun support multiple languages?
Yes. Rakufun currently supports English, Korean, and Indonesian. If you are a user from China, you can download “乐淘一番” instead. We also plan to offer more language versions in the future — stay tuned!
What is the contact information for customer service?
You can contact our customer service team through either of the following email addresses: [email protected] or [email protected]. You can also reach out via the live chat feature in the app or on rakufun.com (in the floating window or under your personal account section). Our customer service working hours are Monday to Saturday, from 10:00 AM to 7:00 PM (JST). If you need assistance outside of these hours, we recommend contacting us via email, and our team will respond during working hours in the order received.
What methods can I use to register?
You can register using Google, Facebook, or your email. If you register with your Google or Facebook account, please make sure to bind your email address after registration. This will allow us to promptly send you product and package notifications.
Where can I check my social media prizes?
You can find it in your "Warehouse", marked with an "R." Click on the details, and it will be labeled as "Gift." You can request consolidation or shipping just like a regular package. (Please note that this package only has 30 days of free storage.) 
What is the difference between forwarding and proxy purchasing?
Porxy purchasing generally refers to purchasing services where you buy items through Rakufun directly, either via the Rakufun app, mall.rakufun.com, or rakufun.com. On the other hand, Forwarding refers to when you make a purchase using your own account on Japanese shopping websites, have the items sent to Rakufun's warehouse address in Japan, and then use our warehouse services (through rakufun.jp) for the subsequent shipping.
What are the differences between the various sites, and how should I choose?
Sites like Mercari, Rakuma, JDirectItems Fleamarket mainly focus on second-hand markets. If you don't mind that the products may have been used, you can find good bargains here. Amazon JP and Rakuten are Japan's largest comprehensive shopping platforms where you can find almost any Japanese product. If you're an anime fan, don't miss Surugaya, Animate, Lashinbang, and Aminibus—these sites specialize in anime merchandise, whether it's newly released pre-sale items or rare, vintage collectibles. Magi focuses on trading cards, and Zozotown specializes in fashion brands. Yahoo Japan Auctions is the largest online auction platform in Japan, where individual sellers auction off their second-hand items.
New sites will be continuously added in the future, and if you want to learn more about these platforms, you can check the "Instructions" in your "Acccount". If the site you want to shop from isn't listed above, we also offer the Link2Buy service, where you can simply provide the link, and we can help you purchase from any Japanese store.
Can Rakufun ship cameras?
Yes, Rakufun can ship cameras. However, please note that the number of lithium batteries in a single package is limited to two and must be installed inside the device.
Can perfume be shipped?
Perfume is classified as a prohibited item for both Japan Post and DHL. Rakufun does not support shipping perfumes.
Can I ship packages within Japan?
Rakufun is a forwarding company and only supports shipping to countries outside Japan. We do not support domestic shipping within Japan. Our services are exclusively for destinations outside Japan, so we are unable to serve users within Japan. We appreciate your understanding.
Can Rakufun ship to my country?
Rakufun supports shipping to most countries worldwide. If you have any questions, please contact customer service or check the official website of the relevant shipping route.
How long does it usually take to review a shared post?
The review of shared posts (Sharing Rewards) typically takes about 5 working days, but the actual completion time may vary. If your post review is not approved, you can contact customer service or reach out to the Rakufun staff on the corresponding social media platform.
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