Dear Users,

To further standardize ECMS parcel handling procedures and improve shipping efficiency and customs clearance success rates, the relevant ECMS shipping rules are hereby updated as follows. Please carefully confirm your parcel and recipient information before submitting and paying for your order.

1. Parcel Return Fee Policy

If an ECMS parcel is returned due to declaration issues caused by the customer, or because the parcel contains prohibited or restricted shipping items, a return handling fee of 700 JPY per parcel + domestic shipping fee within Japan will be charged.

Please ensure declaration information is accurate to avoid affecting subsequent shipping arrangements.

Common reasons for parcel returns:

• The parcel contains prohibited or specially restricted shipping items

 • Improper item description declaration

 • Incorrect HS Code declaration

 • Declared information does not match the actual parcel contents

2. Pending Payment Order Modification Rules

Once a parcel enters "Pending Payment" status, parcel information modifications (such as declaration information changes) are generally not supported.

If modification is required under special circumstances, please contact Customer Service. The following fee will apply:

• Modification service fee: 200 JPY per modification item

3. Recipient Address Modification Rules

If the recipient address needs to be changed, the following fee will apply:

• Address modification fee: 300 JPY per request

※ Address modification is only available before the parcel leaves Japan.

4. ECMS Declaration Requirements

To avoid customs clearance issues or parcel returns, please declare information truthfully and according to the following requirements:

Item Description Declaration Requirements

• Item descriptions must be specific, accurate, and truthful.

Example:

✓ 100% Cotton T-Shirt

 ✕ Clothes

• If one product link contains multiple products of the same material, declaration must reflect the actual contents (Example: 3 items should be declared as "3 pcs 1 Set")

• All items inside the parcel must be declared, including gifts, bonus items, and promotional items.

5. Prohibited and Restricted Shipping Items

The following items are prohibited from shipping via ECMS:

Strictly Prohibited Items

• Weapons

 • Counterfeit / Infringing products

 • Liquid items

 • Powder items

 • Fresh food products

 • Animal and plant products

 • Lithium battery related products

Please confirm that your items comply with shipping requirements before placing an order to avoid additional fees or shipping issues.

If you have any questions regarding these rules or special circumstances, please contact Customer Service for assistance.

Thank you for your understanding and support.