Route and Timeliness

Countries and regions where it can be sent:US, Hong Kong, Taiwan, South Korea, Thailand, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand

Package weight limit: 30kg (New Zealand limits it to below 22kg)

Logistics time reference: 7-14 days

This shipping method calculates shipping fees based on the greater value between the actual weight and volumetric weight after order packing.  

Friendly reminder:

1. Different countries and regions have different requirements for import customs clearance policies. When using the ECMS service, we recommend that you confirm the customs entry requirements and restrictions of the destination country before sending your package and strictly comply with relevant customs regulations;

2. Please refer to the actual logistics updates for the specific delivery time. Since logistics transportation is affected by factors such as the destination country or region, weather, customs policies, peak courier periods, customs clearance, etc., this is for reference only!

3. After the warehouse has shipped the goods, there will be a time difference when the shipment is transferred to the ECMS line for processing. If you find that you cannot query the logistics records using the international express tracking number provided by Rakufun, please do not worry.

Route Restrictions

1. ECMS requires addresses to be filled out in full English.

2. ECMS service is generally used for personal customs clearance, and parcels sent must be within the scope of personal reasonable use. If losses such as failure to clear customs occur due to exceeding the scope of personal reasonable use, the user shall bear the responsibility.

3. When using ECMS to process shipping procedures, an accurate address is required. Please be sure to provide us with an accurate and complete address, including the apartment number (if the delivery address is an apartment or multi-unit housing, the room number/unit number must be specified), accurate street information (avoid using abbreviations or vague descriptions), the correct postal code, the correct house number (if there is a floor or unit number, it must also be indicated), and do not fill in a private mailbox at the post office or a courier station; it must be a physical address that can be directly delivered to. Please be sure to respond to the available dates and times in the arrival instructions sent by the shipping company to the purchaser.

4. Returns due to the recipient's reasons will incur additional fees. Subsequently, an email will be sent to notify of the recovery, and the customer service will deduct it from the balance.

5. Lithium batteries are prohibited on the entire ECMS route. If your goods contain lithium batteries, please select the option [Remove Excess Lithium Batteries]. The warehouse will remove all lithium batteries from your goods by default. Any losses caused by possible return due to failure to select this option shall be borne by yourself.

Shipping restrictions by region

Perimeter = Width (cm) x 2 + Height (cm) x 2

Shipping fee calculation method

ECMS shipping charges are calculated based on the greater of the actual weight and volumetric weight of the package, where volumetric weight (kg) = length (cm) x width (cm) x height (cm) / 5000.

 Example: If the volumetric weight of a package is 10kg and the actual weight is 5kg, the charge will be based on the volumetric weight of 10kg.

Declaration Requirements

To ensure the smooth customs clearance and delivery of your package, please make sure to comply with the following regulations and accurately and truthfully fill out the declaration information when making a declaration:

1. Prohibit the use of ambiguous declaration terms

Please do not use ambiguous or overly general terms such as "Cloth", "Other", "Ticket" for declaration. Such declarations are likely to cause issues such as customs return, delay, inspection, or non-delivery. Any customs clearance issues, package delays, or losses caused by unclear, ambiguous, or incorrect declaration information shall be the sole responsibility of the individual.

2. Correctly fill in the product category and name

If you need to declare cotton fabric items, please select:

Category 1: Textiles / Fabrics / Cloths

Second Category: Cotton fabric

3. If the item has no corresponding declaration option in the system, please contact customer service in advance to confirm whether it can be mailed.

If the customer service confirms that it can be mailed, please select "Other" under the corresponding primary category, and then fill in the detailed information of the goods in the declaration column, including material, purpose, and type (e.g., "cotton tablecloth", "polyester sportswear fabric", etc.).

4. According to relevant customs regulations, when sending packages through channels such as ECMS, it is necessary to truthfully declare the category, name, quantity, and declared value of the goods.

If customs detention, fines, return of goods, or other losses occur due to false declarations, the relevant costs and legal responsibilities shall be borne by the recipient, and the platform shall not be liable.

※Please note: Customs will independently review the declared value of goods. If the declared price of goods is not recognized, the package may be subject to return, and the original shipping fee will not be refunded. Please ensure that you truthfully declare the information of goods.

Transfer Shipping Fee     

Freight Composition

Your final payable fees include shipping fee + handling fee + fuel surcharge + any possible additional fees, as well as any possible taxes at your local customs.

For regions other than the US, all taxes will be collected upon delivery (directly from the recipient), while in the US, Rakufun will collect taxes at a 20% prepayment rate.

The maximum value of a single parcel for all countries is 200,000 JPY.

Prohibited Items

1. Basic Restriction Category

1 Goods whose weight, volume, or amount exceeds the separate regulations of our company

2. Valuables

2 Goods belonging to valuables (referring to those containing one of the following items)

2.1 Items with a declared value for transportation of $1000 per kilogram or more, or equivalent

2.2 Gold, platinum, and other precious metals and their products defined as valuables according to the regulations of the International Air Transport Association (excluding gold-plated or platinum-plated products)

2.3 Available banknotes, coins, securities, traveler's checks, stamps, bank cards, or credit cards

2.4 Diamonds (including industrial diamonds), rubies, emeralds, sapphires, opals, pearls (including cultured pearls), and jewelry made from these gemstones

2.5 Jewelry made of materials such as gold, silver, and platinum

3.1 Letters or communication tools defined as letters by current laws

3.2 Animals, including insects

3.3 Plants and plant materials, including cut flowers (including dried flowers and preserved flowers)

4. Perishable and Special Condition Items

4.1 Perishable food, refrigerated or frozen food, or other food or beverage requiring temperature control (not applicable if approved by the company through a separate contract)

4.2 Corpses or Remains

4.3 Perishable or deteriorating items

5. Dangerous Goods (Dangerous Goods Regulations for Air Transport)

5 falls under the category of dangerous goods defined by the International Air Transport Association Dangerous Goods Regulations and the following categories

5.1 Explosives

5.2 Gases (high-pressure gases, liquefied gases, dissolved gases, cryogenic gases)

5.3 Flammable Liquids

5.4 Flammable solids, self-heating substances, substances which in contact with water emit flammable gases

5.5 Oxidizing Substances, Organic Peroxides

5.6 Toxic and Infectious Substances

5.7 Radioactive Substances

5.8 Corrosive Substances

5.9 Other hazardous substances (magnetic substances, narcotics, toxic substances, or other similar liquids or solids that may cause extreme discomfort to passengers or crew members)

6. Legal and Compliance Restrictions

6.1 Goods prohibited from being transported, imported, or exported under the laws or regulations of the country of departure, destination, transit, or passage

6.2 Goods that have not been declared to customs in accordance with relevant customs regulations

6.3 Goods that need to be certified or verified as required by Article 70, Paragraph 1 or Paragraph 2 of the Customs Law or other laws and regulations

7. Non-compliant transportation conditions

7.1 Goods with incorrect addresses or addresses not filled out correctly

7.2 Goods with packaging defects or inadequacies that cannot be safely transported even with reasonable care taken

7.3 Other items that the Company deems inappropriate

8. Identification of Easily Overlooked Dangerous Goods (Key Reminder)

8.1 When the product name contains the following words, it may be classified as an aviation dangerous good

UV protection

tan

Sun Protection Factor (SPF)

Foundation

Concealer

Hair Dye

Sprays (insect repellents, lotions, etc.)

8.2 Processing Requirements

Please request the Safety Data Sheet (SDS) from the manufacturer and conduct an inspection

If there is no "UN number" or "UN classification", the item is not considered a dangerous good and can be transported as ordinary cargo

9.1 Items Controlled by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES)

9.2 The Convention regulates the use of plant and animal ingredients in products such as cosmetics and supplements

10. Examples of Restricted Plant and Animal Components

Products containing the following ingredients may be subject to restrictions on transportation and overseas shipping

10.1 Aloe

All species except aloe

10.2 Aloe arborescens

includes extracts

10.3 Palm Tree

Only applicable to palm trees

10.4 Ginseng (Korean Ginseng)

Ginseng and Ginseng Extract

Russian ginseng is a prohibited product, but proof that it is not produced in Russia needs to be provided

10.5 Shark

If the ingredient list contains "squalane", please check whether it is derived from sharks

Great white sharks, whale sharks, basking sharks, mackerel sharks, and sturgeon sharks are all prohibited items

10.6 Special Cases

If the product is farmed in Japan, it is allowed

The required notification must be submitted to the Ministry of Economy, Trade and Industry

Proof that the product is artificially farmed also needs to be provided

Regarding Claims

The compensation limit for ECMS shipments is 26 SDR/kg or 100 USD, whichever is lower

Materials required for claim settlement in case of lost packages or damaged goods upon package receipt:

Kind reminder:

For the long-term operation of subsequent routes, please ensure that all users strictly adhere to the route shipping rules. If a user submits prohibited items without authorization and they are seized and destroyed by customs, all losses shall be borne by the user themselves. Therefore, please refrain from shipping prohibited goods and declare items truthfully. Thank you for your understanding and support!

Disclaimer

Due to the special nature of international parcels, your parcel will need to go through normal customs clearance inspection by the local customs when it arrives at the destination country for import. We recommend that you send goods in accordance with the local customs clearance requirements. If the customs inspection deems that the goods, quantity, value, etc. in your parcel do not meet the local customs import clearance requirements, it may be required by the destination country's customs to provide relevant customs clearance materials, pay duties, or be returned. This shipping service only provides international transportation and cannot handle all customs clearance matters upon the parcel's arrival at the destination country; the recipient will need to handle them independently. Please clarify and agree to the above matters before choosing this route to send. Thank you for your understanding and support!

About Privacy

In order to ensure that your package can smoothly and quickly pass through the customs clearance process, we need you to provide valid identification information. We ensure that the identification information you provide will only be used for customs clearance purposes, and personal information will not be used for any other purpose or disclosed to any third-party organizations or individuals.