Hi member,

    Recently, we have received a lot of inquiries from customers about the shipment status. Many customers told us that they received private messages from strangers on different social media after paying for the shipment, telling them that they need to pay taxes for their packages or that their packages were sent to the wrong place.

    In response to this news, we would like to inform all users that the transit status of all packages purchased or forwarded by Rakufun should be based on the official website of DHL, the official website of Japan Post, and the shipment status provided by us. If you still have questions about the package after checking the logistics status, please contact customer service to let us know.

DHL: https://www.dhl.com/cn-en/home.html 

Japan Post: https://www.post.japanpost.jp/index_en.html 

                                             Rakufun Support Team