Due to the recent escalation of tensions in the Middle East, global logistics has become increasingly uncertain. To safeguard Rakufun Members’ interests, please kindly review the following notice regarding Japan Post shipping services. We appreciate your understanding.

1. Affected Regions and Shipping Restrictions

(1) Middle East
Currently, shipment capacity to the Middle East is restricted. Delivery may be delayed or even suspended due to local conditions and security concerns. Affected countries include:
United Arab Emirates, Israel, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, and Lebanon.

(2) Europe and Africa (Surrounding Regions)
Due to spillover effects from the Middle East situation, both air and sea transportation to and from Europe and Africa are experiencing significant congestion. Vessel rerouting and frequent flight adjustments are causing substantial delivery delays. The exact delay duration may vary depending on how the situation develops.

(3) Shipments to Japan
Mail and parcels sent from the above-mentioned regions (Middle East, Europe, and Africa) to Japan may also experience delays. We kindly ask for your understanding in advance.

2. Return Shipments and Shipping Fees

(1) Customer Discretion
For shipments to the affected regions, the decision to proceed is entirely at the customer’s discretion. Please make your choice based on your own needs.

(2) Return Policy
If a shipment cannot be delivered due to local conditions or further escalation of the situation and must be returned to Japan, we will provide a full refund of the shipping fee.
Additionally, depending on how the situation evolves, shipments that have been accepted but not yet delivered may also be returned. We will keep you promptly informed of any updates.