Dear Rakufun users,

Due to ongoing platform promotions, order volume has increased significantly recently, resulting in higher workload for our warehouse operations. As a result, the processing time for some value-added services may be delayed.

In addition, the following factors have further affected processing capacity:

Japan’s Obon holiday period (August 10–14), during which some local staff will be taking leave, resulting in reduced operational manpower;

The approaching Typhoon No. 15, which may further affect local operations and staff arrangements.

Therefore, some value-added services may currently experience delays. We expect processing times to return to normal within approximately 5 business days.

During this period, requests will be processed in the order they were submitted. We will continue coordinating resources to speed up processing as much as possible. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.

If you have any questions, please contact our online customer service. Thank you for your continued support.