Free Service

 

 

Useless Items Removal

 

1) Removal of shoe boxes;

2) Removal of advertising flyers;

3) Removal of shopping slips (invoices);

4) Removal of hangers;

5) Removal of gift bags and many other free de-cluttering services (services must be checked when shipping instructions are made) service must be applied when delivery request is made.

6) Remove outer envelope

This service will remove all envelope packaging, does not accept to keep a specified envelope packaging.

7) Remove excess lithium batteries

Please also select the "Lithium Battery Installation Service", so the operator will install lithium batteries and remove excess lithium batteries for disposal in accordance with the rules of each shipping method.

 

Cautions:

*Please note that if you choose to use our exclusive line (For Taiwan and China only), the shopping list will be removed by default.

*Useless items removal service only accepts items listed above, other removal requests are not available. Please apply for the package separation (accurately) service if you need to remove a specific item. Please contact our CS team to discard of the useless package when the package separation service is completed.

 

 

Package Signing into the Warehouse

 

We will notify you by email that the package has been received at the warehouse.

 

Cautions:

*Please contact customer service 1 working day in advance if you need cash on delivery service.

 

 

Retain the Original Box

 

Retain the outer box of the package when it arrives at the warehouse, and do not change the carton and other operations. 

Retain the original box (if you apply for part of the package to retain the original box, please put your request clearly when submitting a delivery request, and remark the package number that you need to retain the original box if you apply package consolidation service, otherwise it is regarded as retaining all the original boxes.

 

Cautions:

*Please note that due to different route regulations, packages may be opened to confirm whether they contain prohibited items.

*If you have more than one package submitted for package consolidation, please be noted that the outermost large carton will be filled with cushioning and shipped, which may increase the weight or volume.

*If the outermost large carton does not fit, please be noted we will use the carton for a fee.

*If you choose to keep the original box, the items will not be compensated for any deformation or damage in transit!

*If you do not check this service and only write it in the remarks column, the warehouse will not operate.

 

 

Installation of Lithium Battery

 

Due to Japan Post's regulations that a package can only contain two devices with lithium battery packs, and the lithium battery packs must be installed in the machine, in order to reduce the risk of your package being returned, we provide you with battery installation services.

 

Cautions:

*If you apply this service, we will unpack your package, and may also need to unpack your goods.

*This service is also applicable to the installation of dry batteries.

 

 

Package Related Information

 

When your package arrives at the warehouse, we will provide you with the package weighing and way bill number (if the package has a way bill number).

 

Cautions:

*If you have questions about the contents of the package, please contact customer service for advice.

 

 

Confirm the Delivery Situation

 

If your package is sent from the merchant to the warehouse in the process of delivery progress is abnormal, we can provide you with the help of inquiry services (you need to provide the way bill number, shopping screenshots and other information), to check the package delivery status with the courier company.

 

Cautions:

*For this service, please contact the online customer service for application.

*As warehouses are closed on weekends, domestic logistics in Japan often show exceptions or are in storage, so please pay attention to the delivery status on Monday.

*Please note that we do not have any obligation to inquire about the logistics of your package.

 

 

Passing on Merchant Feedback

 

If merchant where you are shopping has any questions about the package (e.g., missing items in the package / payment problems), and contact warehouse, we will relay the message to members by email, and members will need to communicate with merchant. We can relay this information to you on behalf of the merchant, so that members can receive the goods without worrying about language problems.

 

Cautions:

*We have no obligation to actively inquire about product matters.

 

 

Submitting Survey

 

If your package is not delivered for some reason and the logistics information is not updated. Please contact customer service immediately and provide relevant information, we will submit the information for you to consult the logistics provider. If necessary, we will also submit investigation application documents for you (depending on the logistics provider, it may take 1~6 months to get the result). 

 

Cautions:

*Please contact the online customer service for your application in time.

*We have no obligation to initiate inquiries and submit applications.

 

 

Compensation Application

 

If your package is damaged or lost for any reason. Please inform our customer service immediately and provide relevant information, we will submit information for you to consult the logistics provider. If necessary, we will also submit compensation application documents for you (depending on the logistics provider, it may take 1~6 months to get the result). 

 

Cautions:

*Please contact the online customer service for your application in time.

*We have no obligation to initiate inquiries and submit applications.

 

*Warm reminder: Weight and volume may change after value-added services are performed.

For example, the weight of the bag is changed to carton, the weight of the tape for reinforcement and sealing, etc.

After applying for value-added services, we will wait for processing according to the order of application.

The processing time is generally 1~3 working days. In case of holidays or campaigns, the warehouse may add a large number of packages, which will slightly prolong the processing time.

 

Note: Once the optional services you applied for were finished, you can't cancel the order.

 

 

 

 

Chargeable Service

 

 

Package Consolidation

 

From 0 JPY 

 

Packages from multiple shops can be consolidated and ship to you in 1 package, cheaper and more convenient. Consolidating 3 (or less) packages is free;

When consolidate more than 3 packages, we will charge 200 JPY handling fee for each additional one.

When consolidate more than 9 packages, we will charge 150 JPY handling fee for each additional one.

 

 

Cautions:

*If another carton is required, the corresponding material fee will be charged according to the size of the carton (within 90cm(including 90): 100 JPY/each; 90-120cm(including 120): 200 JPY/each; above 120cm:300 JPY/each).