Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller’s stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller’s stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn’t shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller’s stated shipping period is 1 days. You can send a reminder on October 5th. If there’s no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn’t shipped yet. Can I cancel the order?

Accepted Answer

Once an order is successfully placed, it cannot be canceled for personal reasons, so please order carefully. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Claiming an item is fake even though it matches the product description - Changing your mind before the shipping date - Seller delays without having sent a reminder or follow-up

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there’s no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we’ll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you’ll receive the final shipping invoice for payment. The two amounts may differ slightly this is normal, so there’s no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Your return request will be processed within 5 business days after submission. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

品名	サイクリングヘルメット CANVAS Urban ( キャンバスアーバン )
品番	CANVAS-UB
カラー	●MATTE OFF WHITE ( マットオフホワイト ) ●MATTE BLACK ( マットブラック ) ●MATTE GRAY ( マットグレー ) ●MATTE NAVY ( マットネイビー ) ●MATTE OLIVE ( マットオリーブ ) ●MATTE ASH BLUE ( マットアッシュブルー ) ●MATTE WINE RED ( マットワインレッド )
商品重量	●M/L…290ｇ ※重量はメーカー計測による参考重量のため、実際の重量と若干異なる場合があります。
規格	JCF（公財）日本自転車競技連盟公認
標準装備品	●アジャスターバンドセット-11 ●キャンバスインナーパッドセット ●アジャスターバンドセット-11用スウェットパッド
サイズ	●M/L…57cm?59cm ※サイズはあくまで目安です。製品の設計により同じサイズ表示でも装着感が異なる場合があります。 ※メジャーや紐などを使い額と後頭部の一番出っ張っている部分と、耳のすぐ上を通るラインを測ってください。※頭の形状などには個人差がございます為、頭囲が上記サイズ内でもご使用に違和感を感じる場合もございます。念の為実店舗などでの試着をお奨めしております。
仕様	●ニューノーマル時代のアーバンスタイル ●通勤や街中での自転車移動に最適なバイザースタイルのアーバンヘルメット。 ●JCF（公財）日本自転車競技連盟公認 ●夜間も安心の大型リフレクター後部と左右の大型リフレクターが、夜間に車のライトを反射してドライバーへの存在をアピールします。 ●スタイリッシュなキャンバスバイザーを同梱 ●シリコンベルトタイプのテールライトが取り付けやすい形状を採用。※一部、取り付けできないテールライトもあります。　※ライトは別途お買い求めください。 ●使い勝手の良いダイヤル式アジャスター頭部の調整をおこないやすい大径ダイヤルのアジャスター。上下3段階調整可能
ご使用上のご注意	●ヘルメットの正しい装着角度で使用してください。自転車用ヘルメットは正しい角度で装着することで、ヘルメット本来の機能を発揮することができます。ヘルメットの先端がまゆ毛のすぐ上にくるように角度を合わせ、左右均等にかぶります。額が見えるほどヘルメットの先端が上を向いていたり、ヘルメットが傾いていたりしてはいけません。アジャスター付きの場合は「必ずアジャスターを緩めてから」かぶります。 ●車中や暖房機など高温になる場所や直射日光に当たる場所での保管、放置はせず風通しの良い日陰で保管しましょう。 ●雨などで濡れたらしっかりふき取ってください。 ●汗で湿ったまま放置せず、洗浄してから自然乾燥した後に、保管してください。 ●ヘルメット自身の破壊によってケガなどの被害を軽減するパッシブセーフティによって衝撃を軽減し、落車、転倒の際に頭部を守る役目を果たしております。ヘルメットに強い衝撃が加わった際、外観に損傷がみられない場合でも、内部のライナーが損傷している可能性が高いため、そのままご使用いただくことはおやめください。 ●ヘルメットにも有効使用期間がございます。製品安全協会と日本安全帽工業会により、ヘルメットの有効期間を【ご購入後三年間】と定めており、その有効期間内でも強い熱を与えたり、50度以上の高温での洗浄や、改造、手荒に扱うなどの行為により、使用寿命は短くなります。適正なメンテナンスを行い、安全に使用してください。
注意事項	・メーカーの製造時期ロットにより商品の仕様やカラー等が予告なく変更された際、掲載画像と異なる場合があります。仕様変更の理由による返品・交換はお受けしておりません。ご不安な場合は事前にお問合せ下さい。

OGK Kabuto オージーケーカブト Canvas Urban キャンバスアーバン自転車ヘルメット帽子型おしゃれ街乗り通勤通学サイクリングアーバン JCF公認軽量女性人気ダイヤル調整JP

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OGK Kabuto オージーケーカブト Canvas Urban キャンバス アーバン 自転車 ヘルメット 帽子型 おしゃれ 街乗り 通勤 通学 サイクリング アーバン JCF公認 軽量 女性人気 ダイヤル調整JP

Company & Policies

Payments & Shipping

Help

OGK Kabuto オージーケーカブト Canvas Urban キャンバスアーバン自転車ヘルメット帽子型おしゃれ街乗り通勤通学サイクリングアーバン JCF公認軽量女性人気ダイヤル調整JP