Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller’s stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller’s stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn’t shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller’s stated shipping period is 1 days. You can send a reminder on October 5th. If there’s no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn’t shipped yet. Can I cancel the order?

Accepted Answer

Once an order is successfully placed, it cannot be canceled for personal reasons, so please order carefully. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Claiming an item is fake even though it matches the product description - Changing your mind before the shipping date - Seller delays without having sent a reminder or follow-up

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there’s no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we’ll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you’ll receive the final shipping invoice for payment. The two amounts may differ slightly this is normal, so there’s no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Your return request will be processed within 5 business days after submission. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

品名	自転車用ヘルメット HIKE (ハイク)
品番	HIKE
カラー	●オフホワイト ●マットブラック ●グレー ●ティール ●パーシモンレッド ●サンド ■あご紐……黒色
商品重量	●S/M…250g ●L/XL…280g ※シールド未装着の参考重量です。(シールドの重量は下記参照) ※メーカー計測による参考重量のため、実際の重量と多少異なる場合がございますこと、予めご了承ください。
規格	JCF（公財）日本自転車競技連盟公認
標準装備品	●XF-8アジャスター ●HIKE A.Iネット ●AR-5シールド
サイズ	●S/M…55-58cm ●L/XL…59-61cm ※メジャーや紐などで、額と後頭部の一番出っ張っている部分と、耳のすぐ上を通るラインを測ってください。 ※サイズはあくまで目安です。頭形により、頭囲が上記サイズ内でもご使用に違和感を感じる場合もございます。 ※ 同じサイズ表示でも製品の設計によって装着感が異なる場合がございます。 ★商品開封後のサイズ違いなどの理由による返品・交換は受付けできません。 ★ご購入前に実店舗などでのご試着をおすすめしております。
仕様・機能	●着脱可能な「AR-5シールド」を標準装備 ……マグネットでの取り付けにより着脱が簡単！ ……眼鏡との干渉を考慮したシールドです。(※眼鏡の形状により、使用できない場合もあります) ●全方位にリフレクターを配置 ……様々な角度から車などのライトを反射できるので、夜間に存在をしっかりアピール。 ●コンパクト設計により小さめでシンプルなシルエット ……コンパクトフォルムかつシェルとライナーの一体感が派手さを抑え、ヘルメットに慣れてない方でも違和感なく使用できます。 ●「XF-8アジャスター」によるワンランク上の包み込むようなフィット感 ……アジャスターサポート部分に適度なしなりを持たせたスプリング構造が後頭部を包み込むようなフィット感を実現。 ●YKK株式会社と共同開発の「アンチスリップバックル」を装備 ……従来のバックルに比べてあご紐が緩みにくい、ロック機構を持つ「アンチスリップバックル」を採用。 ※別売シールドとの併用はできません。
AR-5シールド	●カラー…ライトスモーク ●可視光線透過率…65% ●紫外線カット率…99%以上 ●参考重量…39g
ご使用上のご注意	●ヘルメット本来の機能を発揮し、安全性を維持するためにも、正しい角度で使用しましょう。ヘルメット先端がまゆ毛のすぐ上にくるように角度を合わせ、左右均等にかぶります。額が見えるほどヘルメットの先端が上を向いていたり、ヘルメットが傾いている状態は正しく装着できていません。 ●「アジャスターを緩めてから」かぶります。 ●ヘルメットは熱に弱い製品です。品質を守るためにも車中や暖房機など高温になる場所や直射日光に当たる場所は避け、風通しの良い日陰など涼しい場所で保管してください。 ●雨などで濡れた場合は、しっかりふき取ってください。 ●汗で湿ったまま放置せず、洗浄してから自然乾燥した後に、保管してください。 ●ヘルメットは機能上、自身が衝撃を吸収し、使用者の頭部を守る役目を果たしております。ヘルメットに強い衝撃が加わった際、外観に損傷が見られない場合でも内部のライナーが損傷している可能性が高く、その後の安全は保証ができません。そのままご使用されるのはおやめください。 ●ヘルメットの有効使用期間は【使用開始から3年間】でございます。有効期間内であっても熱を与えたり、高温での洗浄や、改造、手荒に扱うなどの行為により、使用寿命は短くなりますため、ご注意ください。製品の劣化具合や耐久性は、使用状況によって異なりますため、有効期間はあくまで目安とし、適切なメンテナンスを行い、安全にご使用ください。
注意事項	メーカーの製造時期ロットにより商品の仕様やカラー等が予告なく変更された際、掲載画像と異なる場合があります。仕様変更の理由による返品交換はお受けしておりません。ご不安な場合は事前にお問い合せ下さい。

【在庫処分特価】OGK Kabuto オージーケーカブト HIKE ハイクヘルメットシールド付き UVカットリフレクターコンパクト設計 1027hlmJP

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【在庫処分特価】OGK Kabuto オージーケーカブト HIKE ハイク ヘルメット シールド付き UVカット リフレクター コンパクト設計 1027hlmJP

Company & Policies

Payments & Shipping

Help

【在庫処分特価】OGK Kabuto オージーケーカブト HIKE ハイクヘルメットシールド付き UVカットリフレクターコンパクト設計 1027hlmJP