Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller’s stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller’s stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn’t shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller’s stated shipping period is 1 days. You can send a reminder on October 5th. If there’s no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn’t shipped yet. Can I cancel the order?

Accepted Answer

Once an order is successfully placed, it cannot be canceled for personal reasons, so please order carefully. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Claiming an item is fake even though it matches the product description - Changing your mind before the shipping date - Seller delays without having sent a reminder or follow-up

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there’s no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we’ll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you’ll receive the final shipping invoice for payment. The two amounts may differ slightly this is normal, so there’s no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Your return request will be processed within 5 business days after submission. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

サイズ	Ｍ-L	L-LL	LL-3L
総丈	60-65	61-66	62-67
胸囲	96	104	112
肩幅	37	39	42
袖丈	45	45	45
アームホール	50	52	54

素材等	ポリエステル65％　綿35％中国製裏地なしポケットなしほどよく伸縮しますやや透け感があります ※インナー必須です
カラー	オフホワイト（明るいホワイト）ライトグレージュ（褪せた赤みのあるグレージュ）ライトブルー（明るく薄いブルー）アッシュブルー（褪せたブルー）アッシュラベンダー（褪せたラベンダー）ダークレッド（暗いレッド）チャコール（やや褪せたチャコールグレー）ブラック（標準的なブラック）ブラック［ボーダー］（標準的なブラック×明るいホワイト）グレージュ［ボーダー］（褪せたグレージュ×明るいホワイト）グレージュ×オフ（褪せたグレージュ×明るいホワイト）全11色 ※グレージュ［ボーダー］/グレージュ×オフは同じ色の組み合わせですが、ボーダーのピッチ（太さ）が異なります
注意点	▼商品の特性上、生地の取り位置により柄の出方・ニュアンスなど多少の個体差が生じ、画像と表情が異なることがございます。また柄が縫い合わせ部分で必ずしも合っていないことがございます。 ▼長時間濡れたままで重ねて置いたり、摩擦（特に湿った状態での摩擦）や、汗や雨などでぬれた時は他の衣料等に移染する場合がございますのでお気を付け下さいませ。また洗濯の際は移染する場合がございますので、他の物とは分けて洗って下さいませ。 ▼素材の特性上、洗濯やクリーニングにより多少縮んだり、斜行（商品全体がねじれて見える状態）が生じる事がございます。 ▼お取り扱い前に、商品付属タグの記載もご確認下さい。 ▼お洗濯及び着脱時に、アクセサリーやベルト、周囲の壁など表面の粗いものとの摩擦や引っかかりにご注意くださいませ。

【特別送料無料＆特別価格】カットソートップスレディース M/L/LL/3L Tシャツプルオーバー秋【メール便可22】◆zootie（ズーティー）：スタイルアップデザインスリーブカットソー［七分袖］JP

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なな［148cm/40kg］ [普段XSサイズ/体型:痩せ/骨格ウェーブ] [肩幅:37cm/胸囲:77.5cm/腕周り:21cm/腕の長さ:47.5cm]
キャミソールの上から着用しました。《M-LL》【着丈】お尻が半分隠れる【袖丈】手のひらにかかるくらい【身幅】ゆったり【胸周り】ゆったり【アームホール】ゆったり【肩幅】ゆったり【首の開き】広め《LL-L》【着丈】お尻から2～3cm下【袖丈】手のひらにかかるくらい【身幅】とてもゆったり【胸周り】ゆったり【アームホール】ゆったり【肩幅】ゆったり【首の開き】広め私なら、M-LLサイズを選びます。どちらも私のサイズ感では七分袖ではなく長袖でした。L-LLは少し着られてる感があったので、M-LLを選びます。襟ぐりはどちらも広めでインナーの肩紐がチラチラ見えそう。見えても大丈夫なカラー・素材のものをおすすめします！
にしなな［156cm/54kg］ [普段Mサイズ/体型:標準/骨格ストレート] [肩幅:40cm/胸囲:84cm/腕周り:29.5cm/腕の長さ:48cm]
タンクトップの上から着用しました。《M-LL》【着丈】脚の付け根より2cmほど上【袖丈】肘下が半分隠れる【身幅】ゆったり【胸周り】ややゆったり【アームホール】ゆったり【肩幅】ゆったり【首の開き】広め《L-LL》【着丈】脚の付け根あたり【袖丈】肘下の2/3が隠れる【身幅】ゆったり【胸周り】ゆったり【アームホール】ゆったり【肩幅】ゆったり【首の開き】広め《LL-3L》【着丈】脚の付け根から2cmほど下【袖丈】手首から2cm下【身幅】ゆったり【胸周り】ゆったり【アームホール】ゆったり【肩幅】ゆったり【首の開き】広め私なら、L-LLサイズを選びます。 M-LLとL-LLはあまり違いを感じませんでしたが、胸周りはL-LLサイズがゆったりとしたサイズ感。ゆるっと感でいうとLL-3Lサイズの方が好みですね◎ただかなり襟元が広かったので、程よくゆとりのあるL-LLサイズがちょうど良さそう。くったりとした柔らかな素材が着心地抜群！ボリュームのあるお袖も可愛いですね。
ゆか［169cm/60kg］ [普段Lサイズ/体型:標準/骨格ナチュラル] [肩幅:39cm/胸囲:88cm/腕周り:26.5cm/腕の長さ:53cm]
タンクトップの上から着用しました。《M-LL》【着丈】お尻の中間あたり【袖丈】手首から10cmほど上【身幅】ちょうどいい【胸周り】ちょうどいい【アームホール】ちょうどいい【肩幅】ちょうどいい【首の開き】ちょうどいい《L-LL》【着丈】お尻の中間あたり【袖丈】手首から7cmほど上【身幅】ゆったり【胸周り】ゆったり【アームホール】ゆったり【肩幅】ちょうどいい【首の開き】ちょうどいい《LL-3L》【着丈】お尻の中間よりやや下【袖丈】手首から5センチほど上【身幅】ゆったり【胸周り】ゆったり【アームホール】ゆったり【肩幅】ちょうどいい【首の開き】やや広め私なら、L-LLサイズかLL-3Lサイズを選びます。 L-LLサイズは全体的に程よくゆとりがあり、きれいめに1枚で着るのにちょうどいいサイズ感。LL-3Lサイズになると、ゆとりが十分にあるので楽な着心地です。結果、どのサイズを選ばれても、問題のないサイズ感。普段使いにちょうど良さそうなので、サイズ違いで持っていても重宝しそう♪

【特別送料無料＆特別価格】カットソー トップス レディース M/L/LL/3L Tシャツ プルオーバー 秋 【メール便可22】◆zootie（ズーティー）：スタイルアップ デザインスリーブ カットソー［七分袖］JP

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【特別送料無料＆特別価格】カットソートップスレディース M/L/LL/3L Tシャツプルオーバー秋【メール便可22】◆zootie（ズーティー）：スタイルアップデザインスリーブカットソー［七分袖］JP