Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller’s stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller’s stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn’t shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller’s stated shipping period is 1 days. You can send a reminder on October 5th. If there’s no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn’t shipped yet. Can I cancel the order?

Accepted Answer

Once an order is successfully placed, it cannot be canceled for personal reasons, so please order carefully. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Claiming an item is fake even though it matches the product description - Changing your mind before the shipping date - Seller delays without having sent a reminder or follow-up

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there’s no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we’ll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you’ll receive the final shipping invoice for payment. The two amounts may differ slightly this is normal, so there’s no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Your return request will be processed within 5 business days after submission. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

ハスラーヘッドライト LED d4s MR31S/41S ledヘッドライト車検対応 hid 純正交換 H26.1〜R1.12 ポン付けバルブ交換 led化ヘッドライト交換明るいホワイト簡単 ledバルブ fcl. エフシーエルJP

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商品仕様
商品仕様 :12V/24V専用仕様：LED バルブ形状：D4S 取付箇所：ヘッドライトカラー：ホワイト消費電力：35W 保証期間：1年間
本製品に関する注意事項
・バルブ交換後は必ず光軸調整が必要です。・HID仕様車の純正バラスト(35W)のみ対応です。45Wや55Wバラストに接続した場合、バラストやLEDバルブへ余分な負荷がかかり、製品を短命化する恐れがあるため、併用できません。・装着初期は純正バラストとの相性により、点灯時に細かくチラつきが発生する場合があります。そのまま使用すると、商品破損につながる可能性ありますので、接続を再確認してください。再接続後もチラつきが改善しない場合は使用を中止してください。・本製品は、万が一製品不良が発生した際に、バラストへの影響を抑えるために、規定温度を超えると安全回路が作動し消灯する仕様です。何度も発生する場合は、不具合の可能性があるので、サポートまでご連絡ください。
商品のよくある質問
パワーアップバラストでも使えますか？ →45Wや55Wバラストに接続した場合、バラストやLEDバルブへ余分な負荷がかかり、製品を短命化する恐れがあるため、併用できません。純正バラストに交換いただいてからバルブ交換をお願いいたします。加工なしで取付できますか？ →本製品は通常のバルブ交換と同様に加工を行わずお取り付けが可能です。配光に問題ありませんか？ →本製品は車検対応を前提に設計しております。ただし、灯具の種類（反射鏡やレンズの形状、ソケットの向き）やお車の状態によっては、配光や視認性に影響が出る場合がございます。カンデラ値はいくつになりますか？ →カンデラ値は、実際に車両に取り付けた状態でないと正確に測定できないため、商品ページには記載しておりません。また、カンデラ値はヘッドライト本体やリフレクターの劣化状況などの影響を受けやすく、同じバルブを同じ車種に装着しても数値が大きく変わってしまいます。

ハスラー ヘッドライト LED d4s MR31S/41S ledヘッドライト 車検対応 hid 純正交換 H26.1〜R1.12 ポン付け バルブ交換 led化 ヘッドライト 交換 明るい ホワイト 簡単 ledバルブ fcl. エフシーエルJP

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ハスラーヘッドライト LED d4s MR31S/41S ledヘッドライト車検対応 hid 純正交換 H26.1〜R1.12 ポン付けバルブ交換 led化ヘッドライト交換明るいホワイト簡単 ledバルブ fcl. エフシーエルJP