Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller’s stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller’s stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn’t shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller’s stated shipping period is 1 days. You can send a reminder on October 5th. If there’s no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn’t shipped yet. Can I cancel the order?

Accepted Answer

Once an order is successfully placed, it cannot be canceled for personal reasons, so please order carefully. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Claiming an item is fake even though it matches the product description - Changing your mind before the shipping date - Seller delays without having sent a reminder or follow-up

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there’s no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we’ll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you’ll receive the final shipping invoice for payment. The two amounts may differ slightly this is normal, so there’s no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Your return request will be processed within 5 business days after submission. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

ST Suspension 1328000H Coilover Kits For 2015-2018 Volkswagen Golf NEW
カテゴリ	サスペンション
状態	海外直輸入品新品
メーカー
車種
発送詳細	送料無料（※北海道、沖縄、離島は省く）
商品詳細	輸入商品の為、英語表記となります。
Condition: NewManufacturer Part Number: 1328000HInterchange Part Number: STS_1328000HManufacturer Warranty: Unspecified LengthUPC: 847691033920Brand: ST Suspension

《ご注文前にご確認ください》 ■海外輸入品の為、NC・NRでお願い致します。 ■取り付け説明書は基本的に付属しておりません。お取付に関しましては専門の業者様とご相談お願いいたします。 ■通常２〜４週間でのお届けを予定をしておりますが、天候、通関、国際事情により輸送便の遅延が発生する可能性や、仕入・輸送費高騰や通関診査追加等による価格のご相談の可能性もございますことご了承いただいております。 ■海外メーカーの注文状況次第では在庫切れの場合もございます。その場合は弊社都合にてキャンセルとなります。 ■配送遅延、商品違い等によってお客様に追加料金が発生した場合や取付け時に必要な加工費や追加部品等の、商品代金以外の弊社へのご請求には一切応じかねます。 ■弊社は海外パーツの輸入販売業のため、製品のお取り付けや加工についてのサポートは行っておりません。専門店様と解決をお願いしております。 ■大型商品に関しましては、配送会社の規定により個人宅への配送が困難な場合がございます。その場合は、会社や倉庫、最寄りの営業所での受け取りをお願いする場合がございます。 ■輸入消費税が追加課税される場合もございます。その場合はお客様側で輸入業者へ輸入消費税のお支払いのご負担をお願いする場合がございます。 ■商品説明文中に英語にて”保証”関する記載があっても適応はされませんのでご了承ください。 ■海外倉庫から到着した製品を、再度国内で検品を行い、日本郵便または佐川急便にて発送となります。 ■初期不良の場合は商品到着後7日以内にご連絡下さいませ。 ■輸入商品のためイメージ違いやご注文間違い当のお客様都合ご返品はお断りをさせていただいておりますが、弊社条件を満たしている場合はご購入金額の30％の手数料を頂いた場合に限りご返品をお受けできる場合もございます。 (ご注文と同時に商品のお取り寄せが開始するため)（30％の内訳は、海外返送費用・関税・消費全負担分となります） ■USパーツの輸入代行も行っておりますので、ショップに掲載されていない商品でもお探しする事が可能です。お気軽にお問い合わせ下さいませ。 [輸入お取り寄せ品においてのご返品制度・保証制度等、弊社販売条件ページに詳細の記載がございますのでご覧くださいませ]

サスペンション Bilstein 6112 Front Coilovers 0.3-2 " ST Suspension 1328000H Coilover Kits For 2015-2018 Volkswagen Golf NEW【並行輸入品】JP

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