Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller’s stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller’s stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn’t shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller’s stated shipping period is 1 days. You can send a reminder on October 5th. If there’s no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn’t shipped yet. Can I cancel the order?

Accepted Answer

Once an order is successfully placed, it cannot be canceled for personal reasons, so please order carefully. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Claiming an item is fake even though it matches the product description - Changing your mind before the shipping date - Seller delays without having sent a reminder or follow-up

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there’s no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we’ll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you’ll receive the final shipping invoice for payment. The two amounts may differ slightly this is normal, so there’s no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Your return request will be processed within 5 business days after submission. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

Brother Noland & Solbrea Paint The Island Japan JAL-2505 Japan promo LP OBI
商品について
状態：中古品。状態に関する詳細は出品者様の出品リストをご確認ください。原産国：日本アーティスト：Brother Noland & Solbreaカバーコンディション：E (Excellent) cornerbumpレコードコンディション：E+ (Excellent Plus)帯コンディション：E (Excellent) 帯ジャンル：ロック回転数：33回転レコードサイズ：12インチフォーマット：LPリリースタイトル：Paint The Islandレコードレーベル：日本特典：プロモーション映像
注意事項
注意事項以下の注意事項をご理解のうえ、ご購入ください。 ◆ 商品の状態について中古レコード・ヴィンテージレコードは、経年によるスレ・小傷・盤面ノイズ・ジャケットの傷み（角打ち・シミ・日焼け等）がある場合がございます。コンディションは写真および説明文でできる限り正確にお伝えしておりますが、状態に強いこだわりのある方はご購入前にお問い合わせください。 ◆ 音質・再生状態についてレコードは再生環境（プレーヤー・針・アンプなど）によって音質やノイズの感じ方が異なる場合がございます。そのため、再生環境による音質差については保証いたしかねますのでご了承ください。 ◆ 付属品について帯・歌詞カード・インナースリーブなどの付属品は、商品説明に記載がある場合のみ付属します。記載がない場合は付属しておりませんので、あらかじめご確認ください。 ◆ 在庫状況について当店の商品は海外ディーラー・コレクターから取り寄せている場合がございます。ご購入のタイミングによっては在庫切れとなる場合がございます。その際はご連絡のうえ、ご注文をキャンセルさせていただく場合がございますのでご了承ください。 ◆ 価格変動についてレコード市場は需要により価格が変動する場合がございます。市場価格の変動により追加料金をお願いする場合がございます。追加料金に同意いただけない場合には、ご注文のキャンセルが可能です。 ◆ 配送についてお届けまでに通常 2〜3週間程度かかる場合がございます。海外の祝日・天候・税関手続き等により配送が遅れる可能性がございます。 ◆ ご注文後の取り扱いご注文と同時に商品のお取り寄せを開始するため、ご注文確定後のお客様都合によるキャンセルは承っておりません。 ◆ 商品の色味について撮影環境やモニター設定により、ジャケットの色味や質感が実際の商品と異なって見える場合がございます。 ◆ その他サービスについて海外レコードの輸入代行も承っております。ショップに掲載されていない商品でもお探し可能ですので、お気軽にお問い合わせください。また、業者販売（業販）や複数購入の場合、割引対応も可能です。

ブラザー・ノーランド＆ソルブレアペイント・ザ・アイランド日本 JAL-2505 日本プロモ LP 帯付JP

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ブラザー・ノーランド＆ソルブレア ペイント・ザ・アイランド 日本 JAL-2505 日本プロモ LP 帯付JP

Company & Policies

Payments & Shipping

Help

ブラザー・ノーランド＆ソルブレアペイント・ザ・アイランド日本 JAL-2505 日本プロモ LP 帯付JP