Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller’s stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller’s stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn’t shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller’s stated shipping period is 1 days. You can send a reminder on October 5th. If there’s no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn’t shipped yet. Can I cancel the order?

Accepted Answer

Once an order is successfully placed, it cannot be canceled for personal reasons, so please order carefully. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Claiming an item is fake even though it matches the product description - Changing your mind before the shipping date - Seller delays without having sent a reminder or follow-up

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there’s no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we’ll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you’ll receive the final shipping invoice for payment. The two amounts may differ slightly this is normal, so there’s no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Your return request will be processed within 5 business days after submission. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

商品情報
商品名	かんざし紫陽花 Uピンタイプ髪飾り
商品詳細	浴衣や着物のまとめ髪に華を添える、上品で可憐な紫陽花の髪飾り。【上品な紫陽花デザイン】パープルやブルー、ピンクを基調とした5色の紫陽花を丁寧にあしらいました。まるで天然石のような透明感と輝きがあり、光の角度で表情が変わります。【和装・洋装どちらにも】浴衣・振袖・訪問着などの和装はもちろん、ドレスや洋装にも合わせやすく、花火大会・お祭りなどのシーンにぴったりです。【まとめ髪にワンポイント】小ぶりながらも存在感のあるデザインで、シンプルなまとめ髪のアクセントに最適。Uピンタイプで装着も簡単。しっかりと髪に固定できます。【軽量＆コンパクト】バッグやポーチにもすっきり収まるサイズ感。軽いので、長時間つけていても疲れにくいのも嬉しいポイント。
注意事項	本製品は繊細な造りになっております。強く引っ張ったり、無理な力を加えると破損の原因となりますので、丁寧にお取り扱いください。花びら部分は樹脂やガラス調の素材を使用しており、落下や衝撃により割れる恐れがあります。お取り扱いの際は十分ご注意ください。水濡れや湿気の多い場所でのご使用・保管は、変色や金属部分のサビの原因となります。使用後は乾いた布で軽く拭き、風通しのよい場所で保管してください。小さな。パーツでできています。小さなお子様の手の届かない場所に保管してください。誤飲やケガの恐れがあります。手作業による製品のため、個体差がございます。色合いや形に多少の違いがあることをあらかじめご了承ください。髪型や毛量によっては安定しにくい場合があります。その際は、ピンやヘアゴムとの併用をおすすめします。本品は装飾用のヘアアクセサリーです。ヘアスタイルの補強・固定目的には適しておりませんご覧いただくモニター環境や照明（蛍光灯・自然光など）の違いにより、実際の商品の色味と多少異なって見える場合がございます。あらかじめご了承ください。

髪飾り浴衣ヘアアクセサリーかんざし花紫陽花クリップ青紫ピンク和装着物かわいい大人ヘアクリップワンタッチ花飾り和装飾り小さめ髪留めお団子ヘアワンポイント和小物送料無料JP

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髪飾り 浴衣 ヘアアクセサリー かんざし 花 紫陽花 クリップ 青 紫 ピンク 和装 着物 かわいい 大人 ヘアクリップ ワンタッチ 花飾り 和装飾り 小さめ 髪留め お団子ヘア ワンポイント 和小物 送料無料JP

Company & Policies

Payments & Shipping

Help

髪飾り浴衣ヘアアクセサリーかんざし花紫陽花クリップ青紫ピンク和装着物かわいい大人ヘアクリップワンタッチ花飾り和装飾り小さめ髪留めお団子ヘアワンポイント和小物送料無料JP