Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller’s stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller’s stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn’t shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller’s stated shipping period is 1 days. You can send a reminder on October 5th. If there’s no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn’t shipped yet. Can I cancel the order?

Accepted Answer

Once an order is successfully placed, it cannot be canceled for personal reasons, so please order carefully. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Claiming an item is fake even though it matches the product description - Changing your mind before the shipping date - Seller delays without having sent a reminder or follow-up

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there’s no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we’ll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you’ll receive the final shipping invoice for payment. The two amounts may differ slightly this is normal, so there’s no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Your return request will be processed within 5 business days after submission. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

商品情報
商品名	かんざし
素材	アクリル（本体）　パールビーズ注意　桜の形は、仕入れ時期により異なることがありますご了承願います。（大きさは、約1センチは変更ありません）
商品説明	・バチ型の簪（かんざし）です。パールと桜が上品な可愛さがあります。小ぶりですが、柔らかなあめ色がまとめ髪に彩りを添えます。・結婚式、卒業式、入学式、七五三など、節目の行事の際に。またお着物をお召しになった際に、ぜひかんざしを合わせてみてはいかがでしょう。・サイズ：約12.5センチ×約7.5センチ　少し小ぶりなかんざしです・シーンを選ばずご使用いただけます。・まとめ髪にスッと挿してご使用いただけます。滑りやすいので、しっかり留めていただくためには、脚の部分に輪ゴムなどを巻きつけてご使用ください。輪ゴムが滑り止めになります。Uピン、ヘアピンなどで、しっかりと留めていただければと思います。ひとつひとつ検品しております。万が一、商品にお気付きの点等ございましたら、購入日より一ヵ月は、返品・返金にてご対応致します。お手数ではございますが、ご注文履歴よりご連絡いただければ幸いです。何卒よろしくお願い申し上げます
注意事項	ご使用上の注意本製品は装飾用のかんざしです。髪を強くまとめる目的には向いておりません。無理に力を加えると、折れやすく破損の原因となりますので、丁寧にご使用ください。水濡れ・汗・整髪料などの影響で変色することがあります。使用後はやわらかい布で軽く拭いてください。強い衝撃や落下により、装飾部分が外れる可能性があります。取り扱いにはご注意ください。素材・保管について高温多湿、直射日光の当たる場所での保管は避けてください。お子様やペットの手の届かない場所に保管してください。アクリル製です、アルコールやシンナー等は使用しないでください（表面が曇ったり、ヒビの原因になります）。その他製品の特性上、一点一点に若干の個体差（柄・色味・パーツの配置等）がある場合がございます。あらかじめご了承ください。

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