Question 1

When will my purchased items be shipped?

Accepted Answer

You can refer to the seller's stated shipping timeframe on the product page, as the shipping time mainly depends on the seller. If the shipment exceeds the seller's stated timeframe by more than two days, you can remind the seller on the order details page of the paid item or contact customer service to help follow up. If the seller still hasn't shipped within 24 hours after the reminder, you can request to cancel the order. If the seller does not respond within 24 hours of your cancellation request, the order will be automatically canceled. (Example: You placed an order on October 1st, and the seller's stated shipping period is 1–2 days. You can send a reminder on October 5th. If there's no result, you can request cancellation on October 6th.) For sites other than Mercari, you cannot remind the seller to ship on your own. If you encounter a long delay in shipping, please provide the order number and product ID to customer service to follow up.

Question 2

My item hasn't shipped yet. Can I cancel the order?

Accepted Answer

Orders generally cannot be canceled once successfully placed due to buyers' personal change of mind, as Rakufun purchases directly from third-party sellers on the customer's instruction. Non-cancellable situations include: - Regretting the purchase immediately after placing the order - Changing your mind before or on the shipping date - Seller delays where standard reminder or cancellation criteria have not yet been met Dispute & Fraud Handling: If a purchased item is proven to be fraudulent, significantly mismatched with the listing description, or involves seller negligence, Rakufun will assist the customer in negotiating with the seller or filing a dispute according to the source platform's rules and applicable local laws.

Question 3

How can I leave a message to inquire about a product?

Accepted Answer

Before leaving a message, please carefully read the item description, seller's name, and seller profile. - If the seller has clearly stated that certain actions are not allowed, please avoid repeatedly asking about them. - If the seller has already agreed to something, there's no need to repeat the message to avoid wasting both parties' time. - Be sure to state your questions clearly and completely in the message, to avoid unnecessary back-and-forth communication. - Try to ask all of your questions in one message rather than sending multiple ones. - After placing the order, do not follow up with additional questions about the product. By completing the order, it is assumed that you have understood and accepted the seller's product description and photos. You cannot leave messages asking about the product or make new requests after the order is placed. Special Restriction: When inquiring about items on the second-hand sites like Mercari, it is currently not possible to upload videos to observe the item condition.

Question 4

What are the common reasons for a purchase failure?

Accepted Answer

Purchase failures are typically caused by reasons such as out of stock, the seller canceling the order, or the sale period ending. If you encounter such a situation during your purchase, you can contact customer service for assistance. In the event of a purchase failure, you can request a refund in your personal center. Common reasons for purchase failure status include: (1) Item out of stock. (2) Seller no longer selling the item. (3) Changes in item price/specifications. (4) Purchase limits on the item. (5) Incorrect domestic shipping cost.

Question 5

How long can packages be stored at Rakufun for free?

Accepted Answer

Packages purchased through Rakufun enjoy a 90-day free storage period. Packages from other platforms, leftover items from consolidation, re-stored canceled orders, or items after splitting have a 30-day free storage period. After the free storage period, storage fees will be charged as follows: 30 JPY × overdue days × package weight in kg (if under 1 kg, it will be calculated as 1 kg) until payment is made.

Question 6

I bought items from multiple sites. Can they be shipped together?

Accepted Answer

Yes, they can. Please wait until all your packages arrive at the Rakufun warehouse before applying for consolidated shipping. When you submit the shipping request, we'll provide an estimated shipping cost for your reference. After the warehouse completes packaging and processing, you'll receive the final shipping invoice for payment. The two amounts may differ slightly — this is normal, so there's no need to worry.

Question 7

How do I apply for package consolidation and choose a shipping route?

Accepted Answer

In the "Warehouse", select the consolidation option. It will display all the packages currently in the warehouse. After choosing the packages you want to consolidate, you will need to select the delivery address, shipping route, and any additional services required. You will also need to fill in the product declaration information.

Question 8

How do I fill out the declaration information? Is there a declaration example?

Accepted Answer

You can refer to the following example for filling out the declaration information: (The example image shows how to declare 7 standees with a total price of 2444JPY. If there is only one item in the product link, the declaration will be automatically processed, so no example is needed here.)

Question 9

How can I apply to return an item as a forwarding user?

Accepted Answer

We can process returns on your behalf. Before applying, please contact the Japanese merchant directly to obtain return approval, then send your request to service@rakufun.com. Use the email subject: "Package Number + Return" Please include the following details in your email: - Member ID: - Package number: - Item(s) and quantity to be returned: - Order screenshot: - Whether returning the entire package: - Whether shipping is collect/cash on delivery: - Return address: - Recipient name: - Phone number: - Sender name: Please also attach: - The order screenshot - Proof of return authorization from the merchant *Note: - Returns are only accepted to the original shipping address. Other Japanese addresses (e.g., hotels, private addresses such as friends' or relatives' homes) are not accepted. - Packages purchased through Rakufun purchasing service cannot be shipped within Japan.* (All the above information must be provided. For Amazon Japan returns, please provide the return label/return ID.) Service fee: 400 JPY per package + domestic shipping cost borne by the customer. Domestic returns are shipped via Fukuyama Express, Sagawa Express, or Japan Post (carrier chosen at random). Shipping cost is calculated based on volumetric weight. Return requests are typically reviewed and initiated within 5 business days after all required documentation is submitted. Final processing timelines depend on the third-party seller's response and shipping carrier schedules. Please check your email and order status for updates. For Amazon Japan self-operated items: You usually need to print a "return label" to attach to the outer box. This label contains the return address, Return ID, and barcode. If available, please screenshot the label and attach it to your email. For partial returns: Please first apply for package splitting to separate the items you wish to return from those you wish to keep. Then submit your return request following the instructions above. Return handling fee: 400 JPY per package. Domestic Japan shipping charges will be calculated separately.

Question 10

How is the shipping fee calculated?

Accepted Answer

- For DHL shipping, the shipping fee is calculated based on the greater of the volumetric weight or actual weight. - For other shipping routes, the shipping fee is calculated based on actual weight. Volumetric weight formula: Volumetric weight (kg)=Length (cm)×Width (cm)×Height (cm)/5000 The result will be in kilograms (kg). Below is for reference:

名　称	サイリウム
原材料名	サイリウム種皮(国内製造)
内容量	150g
賞味期限	別途商品に記載
保存方法	高温多湿及び直射日光をさけて保存ください。
加工者	日本ガーリック株式会社群馬県高崎市八幡原町1008-3

形　状	粉末
使用上の注意	○粉末のまま食べないでください。のどにつまるおそれがあります。 ○あたたかい飲み物40度以上のご使用はお避け下さい。（溶けにくい性質があります。） ○開封後は湿気に注意してチャックをしっかり閉めて保存し、早めにお召し上がりください。 ○原材料名をご確認の上、食品アレルギーのある方は召し上がらないでください。 ○乳幼児の手の届かない場所で保管してください。 ○食生活は主食、主菜、副菜を基本に、食事のバランスを大事にしてください。 ○合わない場合は、利用を中止し医師に相談してください。
お召し上がり方	1日2〜3回を目安にお召し上がりください。 ○食品として、水またはお好みの飲み物に混ぜてお召し上がりください。だまになりやすいので、すばやくかき混ぜて下さい。出来上がりが固めになった場合は、水分を増やしたり、そのままスプーンでお召し上がりください。お召し上がり後は、多めの水分を補給してください。(お腹がはったり、便秘気味になる場合があります。) ○低カロリーサイリウムおからもち＜作り方＞おからパウダー(大さじ3 約15g)、サイリウム(約8g)、水200mlをよく混ぜる。 600Wで1分半レンジで加熱し、好きな形に丸めて完成。きな粉やのりなどお好みのトッピングでお召し上がりください。
アレルギー情報

エネルギー	※7.7kcal
たんぱく質	0.8g
脂質	0.5g
炭水化物	89.7g
-糖質	0.0g
-食物繊維	89.7g
食塩相当量	0.1g

カルシウム	120mg
マグネシウム	9.1mg
リン	11mg
鉄	3.9mg
カリウム	794mg

サイリウム（オオバコ） 150g 【送料無料】【メール便で郵便ポストにお届け】【代引不可】【時間指定不可】国内製造糖質0 植物性食物繊維 Plantago ovata Psyllium Husk [04] NICHIGA(ニチガ)JP

Company & Policies

Payments & Shipping

Help

サイリウム（オオバコ） 150g 【送料無料】【メール便で郵便ポストにお届け】【代引不可】【時間指定不可】 国内製造 糖質0 植物性食物繊維 Plantago ovata Psyllium Husk [04] NICHIGA(ニチガ)JP

Company & Policies

Payments & Shipping

Help

サイリウム（オオバコ） 150g 【送料無料】【メール便で郵便ポストにお届け】【代引不可】【時間指定不可】国内製造糖質0 植物性食物繊維 Plantago ovata Psyllium Husk [04] NICHIGA(ニチガ)JP